Guangdong Technion-Israel Institute of Technology

Job Post – IT Assistant

Position Title: IT Assistant

Reporting to: IT Director

Start Date: ASAP

Position Type: Full time

Number of Hiring: 1

Post Number: IT-2018021

Position Description                                                                      

The incumbent takes an active part in the IT team to provide first and second line technical support to end users.

Duties and Responsibilities                                                                    

· Provide guidance and consultancy to the wider academic community in the design and development of computing services and associated to support teaching, administration and learning activities;

· Set up and configure desktop computers, peripherals and accounts assigning security level;

· Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate;

· Act as a customer liaison for the technical support of problems and concerns;

· Ensure that all customers adhere to the regulations about behavior in order to maintain an acceptable standard and a suitable learning environment within GTIIT;

· Actively keep up to date with the services that IT Department provides and any new developments. Pursue a program of continuing personal development, including development of specialist skills and knowledge required for the particular service and/or subject area;

· Some out of hours on-call support will be required;

· Any other duties appropriate to the grade and role of the person appointed.

Required Job Specifications                                                                

· Required qualification: Diploma or above in Computer Science, Information Technology or related disciplines.

· Required work experience: 0-2 years

Required Job Competencies                                                                

· Fluency in Chinese and English (spoken and written), CET 6 or equivalent;

· Deploy software by various means in an enterprise environment;

· Knowledge of patching, supporting, administering and configuring server operating systems and applications;

· Understanding of LAN/WAN communications, LDAP and directory services and network printing;

· Experience of computer systems, including Windows based desktops and Servers;

· Excellent communications and interpersonal skills, ability to communicate effectively with staff and students, with a positive approach to customer care;

· Good problem solving and organizational skills;

· Willingness to work flexibly and to provide some support out of office hours;

· Ability to work under own initiative and as a member of a team, and work well under pressure.

Application Information                                                                   

Please send your cover letter, Chinese and English CVs to hr@gtiit.edu.cn in the format of name + position. Only qualified candidates will be contacted.