Guangdong Technion-Israel Institute of Technology
Job Post – IT Infrastructure Manager
Position Title: IT Infrastructure Manager
Department: IT Department
Reporting to: IT Director
Start Date: March 1, 2018
Type of Position: Full time
Number of Hiring: 1
Post Number: IT-2018001
Position Description
Under the supervision of IT Director, the IT Infrastructure Manager is a critical member of IT team providing, maintaining and supporting the infrastructure systems and technology services within the IT Department, including the network, data center, and cloud hosting environment.
Duties and Responsibilities
· Design and implement reliable IT infrastructure solutions which meet the needs of GTIIT.
· Communicate the business impact and ensure the right IT infrastructure resources are available and engaged to quickly resolve any technology issue.
· Ensure the availability, performance, and operational integrity of the IT systems and networks serving the GTIIT community.
· Provide solutions that support the standards established by the IT service strategy.
· Deliver the best customer experience by following IT policies and procedures.
· Adhere to escalation process by collecting the required information and make sure incident is properly updated in ITSM system before the ticket is escalated.
· Define and monitor key performance indicators and support continuous improvement to reduce operating costs and increase effectiveness, availability, and overall performance.
· Manage servers including domain controllers, VMware Hypervisor, web, print, smartcard, database, backup and others, and associated operating systems and software.
· Manage and ensures effectiveness of IT infrastructure, including Office 365, domain controllers, VMware Hypervisor and associated operating systems and software.
· Supervise and oversee the optimal operation of all network hardware and equipment, including firewalls, routers, switches, wireless controllers, access points, VoIP devices, CCTV, UPS, etc.
· Evaluate and explain complex problems or situations and make sound decisions to maintain high availability for business applications and technology services.
· Review support model and identify opportunities for continued process improvement.
· Support in cyber security to compliance with local laws and regulations, and ensures effectiveness of security solutions, including firewalls and intrusion detection systems.
· Some out of hours on-call support will be required.
· Any other duties appropriate to the grade and role of the person appointed.
Required Job Specifications and Competencies
· Required qualification: Diploma or Bachelor Degree in Information Technology or related discipline.
· Required experience: customer service in IT department; candidates with experience in international education organization will be considered first.
· 5+ years of experience managing and configuring servers and campus-wide network infrastructure.
· Exceptional knowledge of service and application delivery, as well as successful SLA accomplishments.
· Excellent knowledge of current protocols and standards, including Office 365, Active Directory, Group Policies, Windows Server, Linux, Campus Firewall, Core Switching/Routing, SSL/IPSec, VoIP, SAN, Virtualization, Business Continuity, Cyber Security, and Disaster Recovery.
· Hands-on experience troubleshooting hardware such as servers, routers, switches, etc.
· Relevant vendor certification such as CCNA, CCNP, H3C, MCSE, RHCE or equivalent training
· Knowledge and understanding of ITIL and project management methodology, such as PMP, PRINCE2.
· Good understanding of business goals and objectives in international higher education environment.
· Fluency in English (spoken and written) is essential.
· Excellent communications and interpersonal skills
· An ability to gain new technical IT skills quickly in a rapidly changing discipline.
Application Information
Please send your English and Chinese CVs to hr@gtiit.edu.cn in the format of name + position. Only qualified candidates will be contacted.
