Guangdong Technion-Israel Institute of Technology

Job Post – Multimedia Technician

Position Title: Multimedia Technician 

Department: IT Department

Reporting to: IT Director

Start Date: ASAP

Type of Position: Full time

Number of Hiring: 1

Post Number: IT-2021025

Position Description

This individual is responsible for the day-to-day operation management of all aspects of the University’s multimedia systems. Also, he/she should assist with scheduling, recording, and livestreaming university events, classes, and meetings.

Duties and Responsibilities

·       Manage installation, inventory, technical documentation, hardware lifecycles, software updates, redundancy plans, and quality assurance testing of all audiovisual equipment, including computers, flat panels, video projection systems, speakers & microphones, cameras, transmitters/receivers, cabling, digital media (DM) switches, fiber optics, racking and mounting audiovisual devices, and control system units.

·       Provide support for all onsite and offsite classes/meetings/events and ensure all presentation spaces are presentable.

·       Non-standard working hours are needed to cover special events, such as early classes at 8AM or evening lectures.

·       Diagnose routine equipment malfunctions and provide users with resolutions, or escalate if needed.

·       Train faculty, staff and students in the proper use of various types of instructional media equipment and demonstrate the operation of such equipment.

·       Oversee video equipment storage and security; monitor and ensure the availability, circulation, security and proper maintenance of portable multimedia equipment.

·       Install computers, printers and other end-user computing appliances.

·       Hire student assistants and provide them with necessary training.

·       Respond to requests for support from IT system end-users to resolve their technical problems, and ensure all calls are logged and tracked in ITSM system.

·       Develop, document and update user guides based on knowledge of technical specialisms.

·       Follow IT service workflows and provide level 1 support and troubleshooting of computers, monitors, and peripheral devices such as phones, photocopiers, printers;

·       Update IT assets management system to keep an accurate inventory.

·       Some out of hours, on-call support will be required.

·       Complete other tasks assigned by the superior.

Required Job Specifications

·       Experience testing and troubleshooting flat panels, video projection systems, speakers & microphones, cabling, fiber optics, racking and mounting multimedia devices.

·        Experience with troubleshooting (not programming) audiovisual control systems is preferred.

·        Knowledge of Windows systems, computing network, sound equipment and supplies--mixers, amps, speakers, patching, wireless microphones, EQ's, microphones and cables.

·        Demonstrated ability to work collaboratively with diverse populations, including faculty, admins and students.

·        Good self organizational skills in paperwork, patching, computer work, notes, remembering details.

·       Must be amenable to a flexible work schedule; some weekend and evening work required.

Required Job Competencies                                                                

·       Fluency in English (spoken and written) is essential.

·       Strong troubleshooting skills with attention to detail.

·       Ability to deal with confidential and sensitive information with tact and discretion.

·       In addition to University provided training and development, the chosen candidate will undertake sufficient personal and professional development as required, ensuring skills and knowledge are up to date so that the role is performed to the required level.

Application Information                                                                   

Please send your cover letter, English and Chinese CVs to hr@gtiit.edu.cn in the format of name + position. Only qualified candidates will be contacted.